Privacy Policy
At Zayne Heyes Limited, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA). By using our services, you consent to the collection and use of your personal information as described below.
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1. Information We Collect
We collect personal information from our clients to provide customized chef and catering services. The types of personal information we may collect include:
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Contact Information: Name, email address, phone number, and delivery or event address.
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Event Details: Information about the event, such as date, guest count, dietary preferences, and menu choices.
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Payment Information: If applicable, we collect payment details to process your order through secure payment methods.
We collect this information directly from you when you place an order, book an event, or communicate with us.
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Verification of Legal Drinking Age (BC-specific)
In accordance with BC’s liquor laws, we may need to verify the legal drinking age of event attendees to comply with alcohol service regulations. This may involve collecting personal information, such as proof of age, to ensure that all guests are legally permitted to consume alcohol. This information will be handled in compliance with BC’s Personal Information Protection and Electronic Documents Act (PIPEDA).
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2. How We Use Your Information
The information we collect is used solely for the purpose of providing you with the best possible catering and chef services. This includes:
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Customizing your menu based on your preferences or dietary restrictions.
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Confirming and fulfilling your order, including delivery or event coordination.
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Communicating with you about your event details, updates, or changes to your order.
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Processing payments and managing invoices.
We may also use your contact information to send promotional offers, updates, or newsletters, but only if you have opted in to receive such communications.
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3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers, such as:
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Payment Processors: To process payments securely.
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Event or Delivery Partners: For coordinating event logistics or food deliveries.
These third parties are contractually obligated to protect your personal information and use it only for the services we provide.
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4. Security of Your Information
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security measures, including encryption for online transactions and secure storage for client data.
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5. Your Rights and Access to Information
As a client, you have the right to:
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Access your personal information that we hold.
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Correct or update any incorrect or outdated information.
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Withdraw consent for the use of your personal information at any time (subject to legal or contractual obligations).
To exercise any of these rights, please contact us at contact@zayneheyescatering.com.
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6. Cookies and Website Tracking
Our website uses cookies to enhance your experience while browsing. Cookies are small data files stored on your device that help us track website usage patterns and improve user experience. You can disable cookies through your browser settings if you prefer.
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7. Retention of Your Information
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, including for legal or accounting purposes. Once your information is no longer required, it will be securely deleted or anonymized.
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8. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes to the policy will be posted on our website, and the revised version will include an updated date. Please review this policy periodically to stay informed about how we protect your personal information.
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9. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this privacy policy, please contact us at:
Zayne Heyes Limited
Zayne Heyes